Privacy Policy
This Privacy Policy explains how personal information is collected, used and protected when you visit www.grindalldesign.com, get in touch or enquire about the services offered.
Grindall Design is committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Grindall Design is an independent creative design and marketing business based in Dumfries & Galloway, Scotland.
For the purposes of UK data protection law, Grindall Design is the data controller for personal information collected through this website and in connection with our services.
Information We Collect
We may collect personal information when you contact us, request a quotation, enquire about our services or work with us on a project.
This may include your name, business name, email address, telephone number, project details, correspondence, billing information and website usage information where collected through analytics.
We only collect information relevant to providing our services, responding to enquiries and operating our business.
How We Use Your Information
We may use your personal information to respond to enquiries, provide quotations, communicate about projects, deliver design and marketing services, manage invoices and payments, maintain our website and comply with legal obligations.
We do not sell your personal information to third parties.
Legal Basis for Processing
Under UK GDPR, we process personal information where there is an appropriate lawful basis.
Contract: Where information is necessary to provide our services or take steps towards entering into an agreement with you.
Legitimate interests: Where necessary to respond to business enquiries, manage client relationships, maintain website security and operate our business, provided these interests do not override your rights.
Legal obligations: Where information must be retained or processed to comply with tax, accounting or other legal requirements.
Consent: Where required for optional cookies, certain marketing communications or other activities requiring your permission.
Where we rely on consent, you may withdraw it at any time.
Website Hosting and Cookies
Our website is hosted by Squarespace, which may process technical information necessary to operate, secure and maintain the website.
The website may use essential cookies for functionality and security, along with optional analytics cookies to help us understand how visitors interact with the website.
Where legally required, non-essential cookies will only be used after you have provided consent.
You can manage cookies through the website's available cookie controls and your browser settings.
For further information, please refer to our Cookie Policy, where provided.
Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our business or deliver our services.
These may include website hosting providers, email services, accounting providers and other professional service providers.
We only share information where necessary and expect providers handling personal data on our behalf to apply appropriate data protection and security measures.
We may also disclose information where required by law.
International Data Transfers
Some technology providers used by Grindall Design may process or store personal information outside the United Kingdom.
Where this occurs, we will ensure that appropriate safeguards or other lawful transfer arrangements are in place, as required by applicable data protection legislation.
Further information about relevant safeguards can be requested using the contact details below.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Enquiries are retained for as long as needed to respond and manage any subsequent business relationship. Client and project records may be retained where necessary for contractual, operational or legal purposes.
Financial and accounting records are retained for the periods required by applicable law.
When personal information is no longer required, we will securely delete or anonymise it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Data Protection Rights
Under UK data protection law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict processing, request transfer of certain information or withdraw consent where applicable.
You also have the right to object to processing based on legitimate interests and to object to direct marketing at any time.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact hello@grindalldesign.com.
Third-Party Websites
This website may contain links to external websites or services.
I are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can investigate.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Website: www.ico.org.uk
Changes to This Policy
This Privacy Policy may occasionally be updated to reflect changes in services, website functionality or legal requirements.
Any updates will be published on this page, together with the date of the latest revision.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: hello@grindalldesign.com